FAQs
1. 🕑 How long does it take to process and ship my order?
We process orders within 1 to 2 business days. 📦
After dispatch, shipping usually takes 3 to 5 business days depending on your location.
2. 💸 Do you offer Cash on Delivery (COD)?
Yes! We offer both Online Payments and Cash on Delivery options. 💳🛒
COD orders require mandatory verification through call or WhatsApp 📱 before dispatch.
3. 🚚 Will COD orders take longer to deliver?
Yes, COD orders may experience an extra 1 to 2 days delay 🕒 as they are dispatched only after successful verification.
4. 🔍 How can I track my order?
Once your order is shipped, you'll receive a tracking link via Email 📧 and WhatsApp 📱 to monitor your shipment in real-time.
5. ❌ Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it 🕛 or before it is dispatched.
Orders already dispatched cannot be canceled.
6. 🔄 What is your return policy?
We offer a 5-day return policy 📅 from the date of delivery.
An unboxing video 📹 is compulsory for returns to be approved.
7. 💵 How will I get my refund after returning a product?
After we receive and inspect your return 📦, your refund will be processed.
It may take 7 to 15 working days 🏦 to reflect in your bank account.
8. ♻️ Can I exchange a product?
Yes! Exchanges are allowed within 48 hours of delivery ⏳.
An unboxing video is required and a flat shipping charge of ₹150 🚚 will apply.
9. 🚫 What if I received a damaged or wrong product?
If you receive a damaged, defective, or wrong item ❗, please email us with an unboxing video 📹 at vibevistaa1322@gmail.com.
We'll help you with a replacement or refund.